In the view of all invoices you can se the red circle with a X inside, and in that view you can select to show only invoices that not have been delivered "mejlad faktura ej levererad". dropdown; "all invoices" , "not paid" …
As you wrote the blue circle means that the invoice has been sent successfully from eAccounting. An invoice via e-mail can be sent and not delivered but that is unfortunately nothing we can check and notify for you. When the email has been sent successfully but not recived by the customer everything has been checked, such as if the e-mail adress is correct and that the e-mail doesnt bounce back to us for various reasons.
I understand that it would be useful for us and for you to be able to check "all the way" but in this case it can't be done. In this case when the customer doesn't receive the e-mail it means that the customer often has some sort of filter in their inbox that won't accept the invoice or place it in the junkmail.
I hope this will give you some answers 🙂
Have a nice day!
Copyright 2019 Visma Spcs. All rights reserved.