Hi @skutter!
Thanks for writing in!
If I have understood you correctly you have accidentally sent two incorrect invoices to your client when trying to credit the first incorrect invoice. I also understand it as the intent was to only send once invoice to the client. As you mention it is not possible to credit an invoice directly from the invoice itself as it is not an optional adjustment. Instead, you will as you also mention, need to create a manual credit to balance it out. You can then send the relevant credit to your client.
In case you have any troubles creating the manual credit or if anything seems to be incorrect you are very welcome to call our support team. They can connect to your program and guide you in real time.
I hope his helped you in your question. Let me know if anything is unclear or if I have misunderstood anything.
Wish you a great weekend!
/Agnes
... Visa mer